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My parking assistant

Mobile and web application that allows quick and easy parking payments without additional costs.

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PayDo

FAQ

Parking is easy if you are in Croatia

Paying for parking in Croatia is now easier and simpler - because we care about it. Install PayDo, your parking assistant, and pay for parking. Enjoy your stay in Croatia.

Which cities are available through PayDo service?

PayDo is currently available in these cities: Bale, Biograd na Moru, Bjelovar, Crikvenica, Čakovec, Dubrovnik, Đakovo, Đurđevac, Grožnjan, Hvar, Jastrebarsko, Karlovac, Kaštela, Koprivnica, Korčula, Kostrena, Ludbreg, Makarska, Marija Bistrica, Murter, Novi Vinodolski, Ogulin, Okrug Gornji, Omiš, Opatija, Orebić, Osijek, Podstrana, Poreč, Posedarje, Požega, Preko, Primošten, Pula, Rab, Rijeka, Rogoznica, Rovinj, Samobor, Sisak, Slano, Slavonski Brod, Solin, Split, Ston, Sveti Filip i Jakov, Šibenik, Tisno, Tribunj, Trogir, Trpanj, Tučepi, Varaždin, Vinkovci, Virovitica, Vodice, Vodnjan, Vukovar, Zadar. Soon it will be available in other cities in Croatia and you will be notified through the app.

How to register?

Users can register on PayDo by entering all the required data. Registration is confirmed by clicking on the activation code received in the activation email.

Is registration required?

Registration is not necessary in order to use the PayDo mobile application since you can log in as a guest and skip the registration step.

Why can't I log out as guest?

You can't log out from the PayDo mobile application if you are logged in as guest in order to prevent losing any funds on your account.

How to register if I am logged in as guest?

If you are logged in as guest in your PayDo mobile application, you can register by selecting from the menu > My profile > Register.

What are the payment methods on the PayDo Portal and whom to contact in case of payment problems?

Payment on PayDo is possible via bank cards or prepaid account. In the event of a payment problem, you should contact the credit card company that issued the bank card or contact Paydo services in the event of a payment from your prepaid account.

How do I top up my PayDo account?

You can top up your PayDo account at paydo.hr by bank card payment or by wire transfer.

Should I receive a receipt for a purchase through PayDo?

For each purchase through PayDo, the user receives a receipt that can be downloaded from the app purchase history and you will also receive a receipt at your email address. If the receipt can't be downloaded and you don’t receive a receipt by email, users should contact customer service.

Where can I find General Terms and Conditions for PayDo use?

You can find PayDo Terms and conditions under Terms and conditions.

Do I need to place "something" under the car windshield?

By purchasing a parking ticket through PayDo you enter an electronic information system and the non-materialized parking ticket cannot be made visible when using public parking space.

How to pay for off-street parking?

Before leaving the off-street parking facility, you need to enter the parking card number in the PayDo mobile application or scan the barcode / QR code on the card and make a payment.
After the payment, the application will notify you how much time you have to leave the parking facility.
When leaving the parking facility, scan the parking card at the parking barrier gate and exit the parking facility.

How much time do I have to exit the off-street parking facility?

Before leaving the off-street parking facility, you need to enter the parking card number in the PayDo mobile application or scan the barcode / QR code on the card and make a payment.
After the payment, the application will notify you how much time you have to leave the parking facility.
When leaving the parking facility, scan the parking card at the parking barrier gate and exit the parking facility.

What happens if I don't exit the off-street parking facility within the allotted time (typically 15 min) after making the payment?

You will need to make an additional payment for your existing parking card.

How to get authorized and what is authorization used for?

Authorization is needed to validate entered data for the purpose of granting rights to buy residential parking tickets. The authorization is valid up to 12 months, after which it is necessary to repeat the authorization.

What if my authorization was not approved?

If the authorization is not granted, the user will get more detailed instructions on what to do next on their PayDo web pages.

How is my data protected?

PayDo gives special attention to protecting your data and takes full care of their security. Credit and debit card information is not saved in any form after registration of the bank card through the CorvusPay system. No card data is stored in the PayDo system.

Who can I contact for help in the event of a problem?

Contact us with confidence in the event of a problem - look for support methods and working hours at our contact page.